Support Center
Need some help? No problem. We’ve gathered all the installation guides, BIM files, and spec documents you might be hunting for in one easy spot.
Installation Support
Even first-time customers rave about simple, single tool set-up. Sometimes a simple video or picture helps? Start here for detailed videos & tips, or printable step-by-step instructions.
BIM Files
If you’re pulling together a model, grab the BIM files for STARC panels, doors and wall components.
Spec Documents
Writing specs or prepping submittals? Cfficial STARC wall specs and technical data live right here.
FAQs
Got questions? Let’s clear them up. Here are a few quick questions and answers that may help. If you don’t see your question, reach out — we’re happy to talk through the details.
Contact us at sales@starcsystems.com with your quote or order number and project name. We’ll review the details, answer any questions, and help with changes or additions.
Lead times vary by product and location; we build and maintain the largest inventory of all STARC wall offerings to serve you on a moments notice. In many cases we can ship standard panels and components within a few business days. If your project is urgent, note that in your request and we’ll talk through options. And our nationwide network of renters are available to deliver and install STARC walls.
Yes. We provide installation guides, videos, and field-based support to walk jobsites and help your team when needed. For larger or more complex projects, your rep can coordinate additional training or onsite assistance.
Absolutely. Our walls are designed to be reused and reconfigured. If you’re planning a new project, we can help you sketch out layouts using your existing inventory and identify any gaps.
Start by checking our installation guides and quick-start tips. If the issue persists, contact support with photos and a brief description of the setup — we’ll help troubleshoot and recommend adjustments or accessories.
Most documentation is available in our online resource library. If you can’t find a specific spec sheet or certification, let us know the product name and we’ll send it directly.
Need something else? Just reach out.
Have a question, an issue, or a “can you guys do this?” idea? Let's talk.
