Written by Gearhart and Associates, LLC. for STARC Systems, Inc. Gearhart and Associates are industry experts in Infection Control Risk Assessment (ICRA) training, Infection Control and Prevention Strategies, and Facilities Risk Management.
The management of patient satisfaction is becoming a top priority for healthcare facilities throughout the country. The Patient Protection and Affordable Care Act of 2010 has caused awareness of value-based purchasing among healthcare executives and leaders. The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS (a survey consisting of 32 questions where patients rate their stay). Continue Reading